Last updated: 8 January 2026

1) Who we are

Dimension5 Ltd (“we”, “us”, “our”) is the controller of personal data processed via this website.

• Registered office: Salisbury House Unit 536, 29 Finsbury Circus, London, England, EC2M 5QQ
• Company number: 14773030
• Email: info@dimensionfive.co.uk
• Website: www.dimensionfive.co.uk

2) What personal data we collect

When you visit our website, we may collect:

• Technical data / online identifiers such as IP address, browser type and version, device information, operating system, referring pages, pages viewed, and date/time of access.
• Server logs (access logs) and security logs used to monitor, protect, and maintain the website (e.g., blocked requests, suspicious activity, login attempts).
• Communications: if you contact us by email, we will process the information you send (such as your email address and the contents of your message).

3) How we collect it

• Automatically from your device when you access the site (server/access logs and security logs).
• Directly from you if you contact us by email.

4) Why we use your personal data and our lawful basis

We only use personal data where we have a lawful basis under UK GDPR. This typically includes:

• To operate and secure the website (e.g., preventing abuse/fraud, maintaining availability, troubleshooting) — legitimate interests.
• To respond to messages you send us by email — legitimate interests (and/or pre-contract steps where relevant).
• To comply with legal obligations — legal obligation (where applicable).

5) Who we share personal data with

We may share personal data with categories of service providers who help us run and protect the website, such as:

• a third-party website hosting provider and related infrastructure providers;
• IT and security service providers (e.g., monitoring, backups, malware protection), where used.

We do not sell personal data.

6) International transfers

Some service providers may be located (or store data) outside the UK. Where personal data is transferred internationally, we will ensure appropriate safeguards are in place.

7) How long we keep personal data

We keep personal data only for as long as necessary:

• Server access logs: 30 days.
• Security logs: 90 days.
• Email correspondence: typically 12 months after the last interaction, unless we need to keep it longer for legal or operational reasons.

If a security incident is investigated, we may retain relevant logs for longer where necessary to establish, exercise, or defend legal claims or to resolve the incident.

8) Your rights

Depending on your circumstances, you may have rights to request: access, correction, deletion, restriction, objection, and data portability.

9) How to contact us

If you want to exercise your rights or have questions about this notice, contact: info@dimensionfive.co.uk.

10) Complaints

If you’re unhappy with how we handle your personal data, please contact us first and we will try to resolve it. You can also complain to the UK regulator, the Information Commissioner’s Office (ICO).

11) Changes to this notice

We may update this Privacy Notice from time to time. The “Last updated” date at the top shows when it was last revised.